When it comes to maintaining your Microsoft Dynamics GP or CRM system, we’re known for reliable, high-quality support.

Our support team includes experienced, senior-level dynamics consultants — not entry-level technicians — that are available via phone, email or onsite to address your issues and concerns. The entire team is privy to your business requirements, allowing us to work quickly and efficiently to address software issues and minimize downtime. In addition, you're guaranteed a response from a BCG Systems consultant within two hours.

Dynamics GP Support

We understand that proper maintenance of both your software and network is critical to your business’ efficiency. We offer budgeted support for Microsoft Dynamics GP users in two different fixed-fee plans:

• Dynamics GP Assurance Unlimited — Fast and accurate technical support from BCG Systems Certified Dynamics specialists whenever you need it.
• Dynamics GP Assurance 5-Pack Bundles — Technical response and assistance from BCG Systems Certified Dynamics specialists for five individual support incidents.

Dynamics CRM Support

Microsoft Dynamics CRM users will have access to a team of experts that can assist with ongoing application maintenance of your entire solution set. Our Dynamics CRM Support team assists with ongoing application optimization, management and customization, allowing you to better allocate internal resources.

Dynamics Support on Demand

During regular business hours, we staff our on-demand support team with senior-level consultants. Depending on your needs, we offer support by email and telephone, and remote and on-site access. You’re guaranteed a response from a BCG Systems Business Solutions consultant within two hours.

Download more information on BCG Systems’ Dynamics Support on Demand.

Critical Support

Your support team should work around the clock, just like your information systems. In addition to support on demand, BCG Systems Critical Support consultants are available after hours, and on Saturdays. Once you contact our BCG Systems Critical Support Line, you’ll hear from a consultant within the hour to resolve your issue.

Download more information on BCG Systems’ Critical Support.

Current clients requiring support can contact our experts at support@BCGSystems.com, or (800) 968-6661.

Contact us or click here to leave a message for more information on Dynamics support and maintenance from BCG Systems.