Microsoft Dynamics CRM | BCG Systems, Inc.

Microsoft Dynamics CRM

Microsoft Dynamics® CRM provides you with the right tools to grow your business. Dynamics CRM acts as an organized, central location to find all of your customer interactions, emails and related documents within Microsoft Outlook. It includes customizable dashboards so your organization understands what’s happening today, and can plan for the future.

Microsoft Dynamics CRM focuses on sales, marketing automation and customer relations to improve account management and planning.

  • Sales — Manage your pipeline with lead automation, streamlined account and opportunity management, and sales tracking for accurate forecasts.
  • Marketing — Maximize your marketing impact with simplified campaign management, execution, and improved response tracking.
  • Customer Service — Improve relationships with actionable intelligence that lets you respond to cases quickly.

Microsoft CRM Implementation

Dynamics CRM is deployable in-house using Microsoft Dynamics CRM 2011, giving your business full control over the systems and its data. As a hosted solution, Microsoft Dynamics CRM 2011 Online offers on-demand convenience at a fixed monthly rate. Both options are ideal for a variety of industries, including professional services and wholesale distribution.

With embedded Microsoft Office capabilities and applications, users are already accustomed to the system’s familiar functionality, resulting in seamless integration into your business processes.

Additionally, you’re able to connect your whole team through built-in integration with Microsoft Dynamics GP

Microsoft Dynamics CRM QuickStart Program

Designed for small-business customers and pilot implementations with fewer than 25 users, our QuickStart Program (PDF download) allows you to quickly implement a CRM configuration at a fixed cost within a 30-day timeframe. The program includes project planning, setup and configuration, training and data migration.

Dynamics CRM Support

Microsoft Dynamics CRM users will have access to a team of experts that can assist with ongoing application maintenance on the Dynamics CRM Assurance plan (PDF download). Our Dynamics CRM support team takes care of system maintenance, allowing you to better allocate internal resources.

Contact us for more details and pricing information for our QuickStart program and CRM support plan.

What Our Clients are Saying

The number of reports generated by Microsoft Dynamics CRM, such as activities, sales pipeline, and closed opportunities, became one of my most effective tools for managing our sales team. Now, we are able to make more educated decisions about stocking levels based on sales pipeline, which, in turn, reduces the cost of ownership of our inventory quite substantially."

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