GoToAssist

With GoToAssist (formerly DesktopStreaming) our staff can respond to your technical support needs quickly, reduce your downtime and even save you the expense of an on-site service call.

GoToAssist is a secure web-based, screen-sharing application that gives our support staff the ability to remotely view and jointly control your PC—while speaking with your user in real time.

Through desktop sharing—which not only provides mutual mouse and keyboard control, but also whiteboard capability—our technicians are able to view, trouble-shoot and usually provide quick resolutions to all types of problems.

This is accomplished through an Internet or VPN connection. When your call comes in to our Support on Demand center and the determination is made that GoToAssist is the best approach for resolving your problem, you will be given log-on instructions.

As quickly as the connection is made, we'll be working on your solution.