Is Your Microsoft Dynamics Partner a Perfect Fit for Your Business?
Posted by Robert Elliott on Sun, Jan 29, 2012 @ 06:21 PM
Through my daily interactions with small and medium-sized businesses, I’m encountering a number of organizations – currently using Microsoft Dynamics GP – that are looking to make a switch in their Microsoft Dynamics GP partner. In today’s turbulent economic climate, it comes as a surprise to me that, more often than not, the reason for the switch is not due to poor product performance but, rather, the lack of a trusted relationship with the supposed partner.
If your current partner doesn’t stack up, then the grass may in fact be greener on the other side. However, I think it’s worth noting a few areas of importance in evaluating potential partners before making the decision to jump ship
Account Leadership and Attrition In evaluating the service level of your Dynamics GP partner, consider the type of relationship and level of interaction you have with dedicated account leadership. When you reach out for account and product support, do you speak to a familiar voice, or are you continuously left wondering who will be responsible for answering your questions? When it comes to maintaining your Microsoft Dynamics systems, you want reliable, high-quality support and a level of familiarity. Which leads me to my next point…
Continuity With dedicated, trusted account leadership and support should come a level of business continuity that is the norm. Microsoft Dynamics GP is designed to bring people and systems together to help you run your business more efficiently. However, if critical business functions executed through Dynamics GP are not properly supported, your level of customer service, consistency and recoverability could be in jeopardy.
Expertise Finding the right consulting partner is just as important as implementing the right product. When evaluating your Microsoft Dynamics GP partner consider their level of product, as well as industry, expertise. Are you confident that your partner’s consultants and support associates are immersed in the latest deep product knowledge? Do they come to the table with notable hands-on experience in your industry?
Selecting the right Microsoft Dynamics partner can be critical to your success both during project implementation and for years to come. If you’re searching for more when it comes to your current Microsoft Dynamics GP partner, let me know – I’d be happy to discuss our Microsoft Dynamics consulting services as well as various levels of Dynamics support that can help your business grow with confidence. What do you think is the most important criteria when selecting a technology partner?
